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Terms of delivery

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General conditions of Engravity BV 


Flyengravity, Engravity and are part of Engravity BV, Koperweg 11G, NL-2401 LH Alphen aan den Rijn, The Netherlands. Phone +31 (0) 172 420 705 Fax +31(0) 172 416 830.  Use of these names by third parties is not permitted without explicit approvement in writing to Engravity BV.




Products sold are only allowed to be used in a non-professional environment and are intended for personal use and never to be used in real aviation. The use of our products in professional or commercial environments is not permitted without approval of the Engravity management.




All content included on this site, such as Images, text, graphics, logos, downloads and manuals is the property of Engravity BV and protected by international copyright laws.  The use of any its contents, such as images, text and logo’s without written approval to Engravity BV , is not allowed.

Information such as manuals, prints and pictures are intented as reference for the customer. No rights can be claimed from this information. Engravity BV remains the right to change designs and drawings without prior notification.




Base and Binding currency is the EURO. All charges and payments will be made in EURO. For the convenience of our customers prices may be shown in other currencies as well. These are prices based on the latest currency rate and are subject to change without prior notice.


Order policy


Customers can purchase the products in our online webshop. Prior to purchasing, customers are asked to create an account providing essential information, such as name, address, email and phone number. This information is strictly used for internal purposes and will never be used for any kind of marketing or advertising purposes.

It is the customers responsibility to provide the correct information and update there account in case of relevant changes.  Incorrect provided information which lead to an incorrect order processing, is the responsibility of the client. Customer is aware that extra charges may be applicable on credit card payments. These charges are shown in the final payment page.

By using the online webshop, customers declare having read and accept the general terms and conditions. Engravity BV reserves the right to make changes to there website and general terms without notice.


Order acceptance policy


Only paid and confirmed orders will be accepted. Unpaid orders will not be processed and may be cancelled without prior notification. Confirmed and paid orders can not be cancelled.

Engravity reserves the right to cancel an order in case there is reasonable doubt about the integrity of a placed order. Engravity is allowed to enquire for further information if necessary.


Privacy policy


Engravity does not keep track, store or collect any financial data provided by customers, such as credit card information, banking details and other relevant financial data. All payments are being handled by a third party organisation via a secured online system. Engravity will not provide any customer information to third parties.

Customers can subscribe to our newsletter and at any time unsubscribe.


Delivery policy and lead times


Engravity will strive to deliver from stock if possible. Some products are being fabricated on request and longer lead times are applicable. Lead times longer then 40 days of purchase, will be mentioned at the product overview in the webshop. If  a customer purchases a product for which a longer lead time then 40 days is applicable, the customers will be notified. If customer does not accept these lead times, Customer has the right for a full refund.

Without notification otherwise, products will be shipped and delivered within a maximum of 40 days of purchase.

Products under development can not be purchased until officially released. Engravity will announce release dates on the website. Pre orders will only be accepted if a reasonable term of release can be provided to our customers. 


Shipping policy


Engravity BV has an agreement with UPS to collect and ship all the products offered in the web shop.

All orders placed in the online webshop are being shipped by UPS courier. Engravity BV remains the right to choose another courier if such is necessay without any prior notification.  


If a package or the contents is damaged on delivery, Customer needs to notify Engravity support immediately by sending an email to Unreported claims due to damaged packages can not be accepted.


Return policy


Customer has a seven day (office days) site term to return the product. Returned products are only accepted if the product is not used, in its original package and, if applicable, seals are not broken. 

Engravity will refund the purchase amount within 30 days with deduction of the shipping charges.


Prior to sending back the products, customer needs to send an email to . Engravity customer service will provide all the necessary information for returning of the product. Return should be shipped secured, as Engravity assumes no liability for lost or damaged return shipments.

Not reporting a return, can lead to a rejected acceptance of the package by Engravity.


Refund Policy


In case a product is broken or damaged on delivery, engravity will replace the broken part and have it send back to the customer.

On electronic devices a 1 year warranty is applicable. Broken parts or products need to be reported prior to sending the item back. Engravity will provide a RMI number to the customer. Returned items which have not been approved will be declined and not accepted by Engravity.

Repaired warranted products, will be send back to the customer without shipping charges.


Refunds are submitted to approval of the Engravity Management. Disputes or requests should be addressed to in order to be approved for a refund. Refunds are never given on shipping charges.


Applicable law


In case of disputes the Applicable law will be the Law of The Netherlands.



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